DRAFT – legal review required. This text is a template, not legal advice. Have it reviewed and complete everything in [square brackets] before launch.
Right of withdrawal
As a consumer, you generally have the right to withdraw from a distance contract within 14 days without giving any reason.
Exception for digital content
Our products are digital content not supplied on a tangible medium. The right of withdrawal ends once delivery has begun if you (1) expressly agreed that delivery starts before the withdrawal period ends and (2) acknowledged that you thereby lose your right of withdrawal. You give this consent by ticking a box at checkout, and we confirm it in the order confirmation e-mail.
Problems with a file
If a file does not work or is not as described, you are entitled to a working file or another appropriate remedy. Please contact us.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract and your right of withdrawal has not ended.)
To: [company name], [address], admin@papirino.com
I hereby give notice that I withdraw from my contract for the supply of the following digital content: ……………………
Ordered on: ……………………
Name: ……………………
Address: ……………………
Date: ……………………